Superior Telephone Selling
Skills Training for Telephone Selling in the New Century
New to telephone selling?
Need 'back to basics' training?
Time to sharpen up?
Develop your techniques with Superior Telephone Selling
Purpose:
Attendees complete the course understanding the basics of telephone selling and knowing how to make a great sales call
Course Features:
- A detailed study of how and why people buy
- The 'buying cycle' and the associated 'sales cycle'
- Study of each area of the telephone selling process
- Role plays of realistic sales call situations
- Objection handling techniques
- Objection clinic of common issues
- How to close the sale
- 'Live' telephone calls evaluated
Takeaway Skills:
Understanding and practice in:
- The basic sales process/cycle, telephone call transaction
- Customer interaction techniques as part of the sale
- Documenting the process outcomes
- Managing time
- Clarifying and overcoming objections
- Selling benefits to the customer over the telephone
- The execution of 'effective' sales transactions
- The use of the Transaction Assistant
- The use of the Call Evaluation Worksheet
- 'Closing' - obtaining commitment
- Use of the telephone in the selling process
- Measurement of activity
Course Emphasis:
- Qualifying correct business
- Handling objections professionally
- Closing
- Productivity
Audience:
Direct sales staff, management & support staff involved in the sales process
Prerequisites:
A need to understand the sales process
Duration: 2-3 days
»Download a PDF document about this course here
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